FAQs

FAQs

FastAccounts is an online accounting software designed to be accessed anywhere, any time. As a result, FastAccounts doesn’t take up any hard-drive space on your laptop or device. Instead, all your data is stored on the cloud and in our secure and reliable servers. No installation is necessary and you can access FastAccounts immediately, furthermore, enjoy no downtime as updates are instantaneous and completed on our end with no need for user action, adding to the excellent user experience.

FastAccounts is offered in several different packages, each with the option of selecting extra add-ons. Depending on the package you have subscribed to and whether or not you have added any optional extras, the services included in your specific subscription may vary. In order to find out what services are available in your subscription, take a look at our packages screen to discover more. Furthermore, you can ask a member of our support team to guide you through the available packages and configurations for added confidence and peace of mind when choosing your subscription.

In line with our mission at FastAccounts, we offer a free trial to ensure FastAccounts is accessible to all and is suited to your needs, from large businesses to small and medium business. During your free trial you can expect to have full access to our standard package and, during normal business working hours, our support teams, who will be available to answer any questions you may have. By offering this free trial in the way that we do, we hope to provide a no strings attached experience in which you can gain confidence in the best accounting software, before committing to a subscription. We have no doubt you’ll find FastAccounts to be the perfect solution for your every business accounting need.

We want FastAccounts to be a seamless and convenient experience for all our clients, as a result we have designed a smooth and cohesive process by which you can migrate your existing financial information into FastAccounts without any difficulty or worry. With your data immediately available in FastAccounts upon migration, you can make the most of the many features we have available to you immediately, without facing any obstacles. Through our research, we learnt of the increasing need that businesses have for a greater personal accounting software experience. We have had a significant proportion of our clients switch from competing software such as QuickBooks, Sage and Xero. As a result, we ensure our data migration process has been developed to the highest standards, keeping your data safe as it makes its transfer to the best cloud accounting software for your business.

We at FastAccounts understand that businesses are always changing, and as a result the needs of your business are also likely changing. This is why we are more than happy to take on any requests to alter or change your subscription package. It is an easy and quick process to make these changes, simply contact our team and tell us what optional add-ons you desire, and consider the rest done.

Although we would be saddened by your decision to leave, we operate with total integrity and no hidden T&Cs. As a result, in order to cancel your subscription at FastAccounts, we require written confirmation via email of your intent to terminate your subscription. Upon receipt of your confirmation, your account’s future subscriptions will be cancelled, and you will have access to FastAccounts until the end of your current billing period.

After your free trial ends, you can decide to continue your access to FastAccounts by subscribing to one of our packages. These packages will give you access to a greater number of features than available prior, and can be tailored to your business’ specific requirements. Upon completion of your free trial, you will also gain full access to our support teams around the clock. We ensure that by the time your free trial ends, you will have already had a discussion with our FastAccounts team to evaluate your options and to set up your account prior to subscribing, this ensures a smooth transition should you decide to continue your business’ journey towards positive transformation.

Here at FastAccounts, we consider security and reliability to be our foremost priority. From our inception, we have consistently maintained a top tier gold-standard of security protocols and measures designed to be robust in their defence against hostilities. We constantly engage in periodic testing of our server security and data protection measures to ensure there is zero chance of any data being jeopardised. We are proud to maintain our record with not a single issue in security or reliability being reported till date.

We understand that the common belief people have is that switching accounting software and getting to grips with new systems is difficult. However, we strive to prove otherwise. At FastAccounts, our support teams offer a ‘getting-up-to-speed’ course in which all our new clients are educated on the best methods of using FastAccounts many financial reporting instruments and accounting modules for their business’ specific needs. We help our clients make the most of FastAccounts so that your business maximises its potential.

FastAccounts is offered in 3 separate packages with the option to add-on extra features as per your need. Each of these packages has a certain number of users that can be created to access your account, this number includes the admin user itself. Should you need additional users, contact us at FastAccounts and we would be happy to adjust your package and add the number of additional users you desire. Additional users are added at a fixed rate dependant on which package you are adding this extra feature to.

We at FastAccounts maintain a high level of flexibility, as a result we are pleased to be able to offer several different payment methods, with our clients being free to use whichever method convenient for them. The list of payment methods we accept:

  • Cash
  • Credit Card
  • Bank Transfer
  • Cheque

There is no requirement to provide any payment details when signing up to FastAccounts. We provide a free trial before any subscriptions are made active, to ensure that both FastAccounts and your selected package are right for you. Upon the start of your subscription’s billing cycle, we will ask for payment methods to be confirmed.

We have a team of exceptional support staff available 24/7 to address your ever question. We provide support in all areas of our accounting software to ensure that you have the best experience and make the most out of your subscription to FastAccounts.