This Payment Policy explains the general payment and billing arrangements for FastAccounts subscriptions and Services. It should be read together with the applicable FastAccounts Terms of Service and Refund & Cancellation Policy, available on the FastAccounts website, together with any applicable Order, invoice, subscription details and product-specific or country/regional terms.
For purposes of this Policy, “FastAccounts” has the meaning given in the applicable FastAccounts Terms of Service.
FastAccounts may accept payment through bank transfer, cheque, cash, card, direct debit, payment gateway, banking or payment network, or any other payment method made available by FastAccounts from time to time.
Not every payment method will necessarily be available for every Customer, Service, country or currency. Customers should follow the payment instructions stated on the applicable invoice, checkout page, subscription confirmation or other payment documentation.
A payment is treated as received when it has cleared or has otherwise been confirmed as received through the applicable payment method or provider.
Services may be offered on monthly, annual or other subscription or billing periods specified by FastAccounts.
Pricing may be offered in USD, GBP, PKR or any other currency supported by FastAccounts from time to time. The availability of a currency or payment method may change.
Bank charges, payment-provider charges, currency-conversion charges or similar third-party costs are the Customer’s responsibility unless FastAccounts expressly agrees otherwise.
Unless expressly stated otherwise, prices are exclusive of applicable taxes, duties, levies, withholding obligations or similar governmental charges. The Customer is responsible for applicable taxes and charges to the extent required by law.
FastAccounts may add, collect, deduct or otherwise deal with taxes where required by applicable law or the relevant transaction arrangements.
Where the Customer is required by applicable law to deduct withholding tax from a payment to FastAccounts, FastAccounts will accept the deduction provided the Customer supplies a valid withholding tax certificate or other acceptable evidence that the tax has been deposited with the relevant tax authority. Until such evidence is received, the deducted amount may be treated as unpaid.
Where a subscription is renewed by invoice or another non-automatic payment method, issuance of a renewal invoice does not by itself require the Customer to renew for another subscription period.
If the Customer pays the renewal amount, the payment entitles the Customer to use the applicable Service for the paid subscription period, subject to the Terms of Service. If the Customer does not pay, the Service may expire or become restricted in accordance with the applicable overdue-payment arrangements. A separate non-renewal notice is not ordinarily required.
Where a Customer chooses a card, direct debit or another automatic payment method, the Customer authorises FastAccounts and/or its applicable payment provider to collect amounts due in accordance with the applicable subscription arrangement.
The subscription may renew automatically and the applicable payment method may be charged at each renewal unless automatic renewal is cancelled or disabled in accordance with the applicable arrangements. FastAccounts may retry failed automatic payments where technically supported and permitted.
Where a payment is overdue, FastAccounts may provide a Restricted Access Period of up to 10 days. During this period, access may be restricted or limited. For example, the Customer may be able to view certain information but may be unable to create, edit, post or process transactions, generate invoices, make submissions or perform other operational actions.
If payment remains outstanding after the Restricted Access Period, FastAccounts may further restrict or suspend access to some or all Services.
FastAccounts may, at its discretion, provide additional time, access, extension or other goodwill accommodation. Any such accommodation does not create an entitlement to the same or similar treatment on another occasion and does not amend the Customer’s payment obligations.
Pricing may be based on employees, users, transactions, invoices, storage, API usage, modules, features, capacity or another applicable usage metric.
If a Customer upgrades, adds Services or increases chargeable usage during a subscription period, FastAccounts may charge the applicable additional amount, including on a pro-rata basis for the remaining period where appropriate.
Such charges may be calculated and invoiced manually or automatically depending on the Service and systems available.
If a Customer’s usage materially exceeds the usage assumptions, allowances, limits or commercial basis applicable to its subscription, FastAccounts may contact the Customer and may require an appropriate plan, add-on, additional charge, reasonable usage limit or other revised commercial arrangement.
Any adjustment will take account of the relevant Service, usage and applicable pricing or contractual arrangements. Nothing in this section permits arbitrary charges unrelated to the Customer’s Service or usage.
FastAccounts may change prices from time to time. For an existing prepaid subscription, a new standard price will normally apply from the next renewal period unless otherwise required by applicable law, agreed with the Customer, or reasonably necessary because of a material change in the Service or applicable usage arrangement.
Where appropriate, FastAccounts will provide reasonable advance notice of material pricing changes.
Discounts, introductory pricing, promotional offers, negotiated prices, free plans, free allowances and trials are subject to their stated conditions and do not create a permanent entitlement.
Unless expressly stated otherwise, a discount or promotional price applies only to the initial subscription period or first year and does not automatically apply to renewals.
Free plans, allowances, trials and promotional usage may be changed, restricted or withdrawn upon reasonable notice where appropriate, subject to applicable law.
A Customer that believes an invoice, payment, tax, usage charge or other billing item is incorrect should contact FastAccounts promptly with reasonable details. FastAccounts may investigate and, where appropriate, correct the invoice, issue a credit or make another reasonable adjustment.
To the extent permitted by applicable law, a dispute concerning part of an invoice does not entitle the Customer to withhold undisputed amounts.
Refunds, cancellation, non-renewal, downgrades and related matters are governed by the FastAccounts Refund & Cancellation Policy and applicable Terms of Service, available on the FastAccounts website.
FastAccounts may update this Payment Policy from time to time to reflect changes in Services, payment methods, pricing arrangements, business operations, law or regulation. Material changes will be communicated with reasonable notice where appropriate.
If there is a conflict between this Policy and mandatory applicable law, the mandatory law will prevail. If there is a conflict with a specific Order, product-specific term or country/regional term, the more specific applicable document will govern to the extent of that conflict.
Last Updated: 27 September 2026
