Maintaining privacy and protecting personal data are important to FastAccounts. This Privacy Policy explains how FastAccounts collects, uses, stores, shares, transfers and otherwise processes personal data in connection with the FastAccounts websites, platform, software, applications, modules, integrations and related services (the “Services”).
This Privacy Policy should be read together with the applicable FastAccounts Terms of Service and any other applicable product-specific, country or regional terms, subscription or order documentation, and Data Processing Agreement (where applicable). The applicable FastAccounts legal policies are available on the FastAccounts website.
This is a global Privacy Policy. Additional country, regional, product-specific or service-specific privacy notices may apply where required by applicable law or appropriate for a particular Service.
For purposes of this Privacy Policy, “FastAccounts”, “we”, “us” or “our” means Future and Fast (Pvt) Limited, 1st 4 Connect (Pvt) Limited and/or another affiliated FastAccounts entity that provides, contracts to provide, supports or otherwise participates in the relevant Services or processing activity, as applicable.
The particular FastAccounts entity responsible for a specific customer relationship or processing activity may be identified in an Order, invoice, subscription confirmation, account information, country or regional terms, or other applicable documentation.
References to FastAccounts are intended to accommodate the current and future corporate structure through which the FastAccounts business and Services may operate, subject always to applicable law.
FastAccounts may act as a controller, business or other equivalent responsible party under applicable privacy law when it determines the purposes and means of processing personal data. This may include personal data relating to website visitors, prospective customers, customer administrators and contacts, suppliers, business partners, support contacts and persons who communicate directly with FastAccounts.
Where a Customer submits, enters, uploads, imports, transmits or otherwise makes personal data available through the Services, the Customer will generally determine why and how that personal data is used. In those circumstances, the Customer will ordinarily act as the controller or equivalent responsible party and FastAccounts will ordinarily act as a processor, service provider or equivalent role on the Customer’s behalf.
The Customer is responsible for ensuring that it has the rights, permissions, notices, consents or other lawful authority required to collect and process Customer Personal Data and to make it available to FastAccounts. FastAccounts remains responsible for its own obligations under applicable law.
The precise legal roles may vary depending on the Service, processing activity and applicable law.
We may collect information that you or a Customer provides directly to us, including:
name, business name, job title and business contact details;
email address, telephone number and other contact information;
account registration, user and administrator information;
billing, subscription, invoice and payment-related information;
support requests, correspondence, feedback and communications;
information submitted through forms, demonstrations, enquiries, events or other interactions with FastAccounts; and
other information provided in connection with the Services.
Customers and Authorised Users may submit Customer Data through the Services. Depending on the Services used, this may include accounting, invoicing, customer, supplier, employee, HR, transactional, document, tax, regulatory and other business information. Some Customer Data may contain personal data relating to the Customer’s employees, customers, suppliers, representatives or other individuals.
When you access our websites or Services, we may automatically collect technical, diagnostic, security, performance and usage information, such as IP address, device and browser information, login and authentication information, timestamps, activity logs, error information, cookie or similar identifiers, and information about how the Services are used.
We may receive personal data from Customers, Authorised Users, service providers, integrations, business partners and other lawful sources. We may also obtain business contact information from publicly available sources, business directories, professional or trade sources and similar lawful sources.
Where a Customer uses FastHR or other workforce-related functionality, the Services may process employee or workforce information such as identification and contact information, employment and organisational details, attendance, working time, leave information, documents, account or user information and other workforce records supported by the relevant functionality.
Where payroll functionality is used, workforce information may also include salary, allowances, deductions, tax and social-security details, national identity or tax numbers and bank account details for salary payments. Where the Customer uses FastHR together with FastAccounts accounting Services, relevant workforce and payroll information may be transferred into the Customer's FastAccounts account as configured by the Customer, and access is controlled by the Customer's user permissions.
The Customer is responsible for determining what workforce information it collects and for ensuring that its processing is lawful. Customer Personal Data processed through FastHR is not treated by FastAccounts as an independent marketing database.
Customers should not submit sensitive personal data unless it is reasonably necessary for their use of the relevant functionality and they are authorised to process it.
Depending on the context and our legal role, FastAccounts may process personal data to:
create, administer and secure accounts and authenticate users;
provide, operate, maintain, support and improve the Services;
manage subscriptions, billing, payments and the customer relationship;
provide technical, customer and operational support;
maintain integrations and carry out Customer-authorised electronic submissions;
communicate service announcements, billing notices, security alerts, product updates and other important account information;
detect, investigate and prevent fraud, abuse, suspicious activity and security incidents;
troubleshoot, monitor performance, plan capacity and maintain system integrity;
conduct analytics, research and product development;
comply with applicable laws, regulations, court orders and lawful requests;
establish, exercise or defend legal rights and enforce applicable agreements; and
market FastAccounts products and services where permitted by applicable law.
FastAccounts may create and use aggregated or de-identified information for analytics, benchmarking, research, security, product improvement, service development and business planning, provided the information does not identify an individual or Customer.
Nothing in this Privacy Policy gives FastAccounts an unrestricted right to commercially exploit identifiable Customer Data.
Where applicable law requires FastAccounts to identify a legal basis for processing personal data, we may rely on one or more of the following, as appropriate:
Contract — where processing is necessary to provide requested Services or perform an agreement;
Legitimate interests — including operating, securing, supporting, developing and improving FastAccounts and managing business relationships, where those interests are not overridden by applicable individual rights;
Legal obligation — where processing is necessary to comply with applicable law or regulation;
Consent — where consent is legally required or otherwise appropriate; and
Other lawful grounds available under applicable privacy or data-protection law.
Using FastAccounts does not by itself constitute blanket consent to every form of personal-data processing described in this Privacy Policy. Where consent is legally required, it will be obtained as appropriate. Where processing relies on consent, the individual may withdraw that consent as permitted by applicable law without affecting the lawfulness of processing carried out before withdrawal.
FastAccounts may use service providers and subprocessors to operate and deliver the Services, including providers of cloud infrastructure, communications, email or messaging, support, security, analytics, payment processing and other technology or business services. We provide such parties with personal data only to the extent reasonably necessary for their role and, where appropriate, subject them to contractual confidentiality, security and data-protection obligations.
FastAccounts may transmit or make relevant information available to tax authorities, government or regulatory platforms, e-invoicing networks and access points, and other authorised or regulated systems where reasonably necessary to provide a Service, carry out the Customer’s authorised instructions or comply with applicable law.
We may share relevant information with banks, payment processors, payment gateways, banking or payment networks and other financial-service providers where reasonably necessary for payment, collection, reconciliation or related Services.
Where a Customer chooses, enables or instructs FastAccounts to connect with a third-party service, the Customer authorises FastAccounts to exchange the information reasonably necessary for the requested integration. Independent third-party services may have their own privacy practices, terms and security arrangements, and FastAccounts is not responsible for their independent processing outside our control.
Relevant FastAccounts entities may share or access personal data where reasonably necessary for providing Services, support, administration, billing, security, compliance, business operations and management of the customer relationship. Group affiliation does not create unrestricted access to personal data.
We may disclose relevant information to auditors, accountants, lawyers, insurers and other professional advisers where reasonably necessary and subject to appropriate duties of confidentiality. We may also disclose information where required or permitted by law, court order, regulator, law-enforcement authority or other legally valid process.
Relevant information may be disclosed or transferred in connection with an actual or proposed merger, acquisition, restructuring, financing, investment, sale of business or assets, or similar corporate transaction, subject to applicable law and appropriate safeguards.
FastAccounts does not sell Customer Personal Data to third parties for their own independent marketing purposes.
Personal data may be stored, hosted, accessed, transferred or otherwise processed in countries other than the country in which the Customer or individual is located.
FastAccounts may use cloud infrastructure, data centres, service providers, subprocessors and authorised personnel located in different jurisdictions. Where applicable privacy law imposes requirements on international transfers, FastAccounts will use lawful transfer mechanisms or appropriate safeguards as required by that law.
Where a Customer enables an integration, electronic submission or other Service that requires information to be transferred internationally, FastAccounts may make that transfer as reasonably necessary to provide the Service, subject to applicable law.
Certain Services, countries or customer arrangements may be subject to specific data-location or residency requirements. Where applicable, these may be addressed in product-specific terms, country or regional terms, a Data Processing Agreement or other applicable documentation.
Following expiry or termination of a Service, FastAccounts may retain Customer Data for up to six months. During that period, account reactivation or restoration may be possible subject to payment, technical availability and applicable procedures. This period does not guarantee that Customer Data will remain recoverable throughout the entire six-month period.
After the applicable retention period, FastAccounts may permanently delete Customer Data and will have no obligation to retain, recover or restore it, except to the extent retention is required or permitted for another lawful purpose.
FastAccounts may retain billing, contractual, financial, tax, security, fraud-prevention, compliance, support and other records for as long as reasonably necessary for the relevant purpose or as required or permitted by applicable law.
Information may remain in system backups for a limited period in accordance with FastAccounts’ backup and disaster-recovery processes and may be deleted or overwritten according to the applicable backup lifecycle. Backups are maintained primarily for business continuity, disaster recovery, system resilience and operational purposes and are not a substitute for the Customer’s own record-retention or archival arrangements.
The Customer is primarily responsible for maintaining, exporting and preserving copies of Customer Data and records required for its legal, regulatory, tax, accounting, employment, litigation, investigation, business or other purposes.
FastAccounts’ standard post-expiry retention arrangements do not constitute a legal-hold, archival, record-preservation or document-retention service. If a Customer requires continued access to or retention of Customer Data, the Customer should maintain the relevant active paid Service or make other appropriate arrangements with FastAccounts, where such arrangements are available.
Any special retention, preservation, recovery or archival service requested from FastAccounts is subject to FastAccounts’ prior agreement, technical feasibility, applicable law and additional charges where applicable. FastAccounts is not obliged to retain Customer Data beyond the applicable retention period merely because the Customer may require that data for a dispute, investigation, audit, litigation or other purpose.
Nothing in this section limits FastAccounts’ right or obligation to retain information where FastAccounts reasonably considers retention necessary for its own legal rights, compliance obligations, regulatory requirements, security, fraud prevention, disputes or legal proceedings.
Information that has been properly aggregated or de-identified so that it no longer identifies an individual may be retained and used for longer for analytics, statistics, benchmarking, research, security, product improvement and similar legitimate purposes.
FastAccounts maintains appropriate technical and organisational measures designed to protect personal data against unauthorised or unlawful access, use, disclosure, alteration, loss or destruction, taking account of the nature of the Services and applicable requirements.
No internet-based, electronic, storage or cloud service can be guaranteed to be completely secure or immune from cyber incidents.
Customers are responsible for protecting credentials, appropriately configuring user permissions, controlling access to their accounts, securing their own devices and networks, promptly removing access when it is no longer appropriate, and notifying FastAccounts of suspected unauthorised access or security incidents affecting their accounts.
Where FastAccounts becomes aware of a personal data breach affecting personal data processed on behalf of a Customer, FastAccounts will notify the affected Customer without undue delay where required by applicable law or applicable contractual data-protection terms and will provide reasonably available information necessary to assist the Customer in meeting its applicable obligations.
Where FastAccounts acts as a processor or service provider, the Customer is generally responsible for determining whether notifications to affected individuals, regulators or other authorities are required. Where FastAccounts acts as controller, FastAccounts will address its own notification obligations under applicable law.
FastAccounts may investigate incidents, take containment and remediation measures, preserve relevant evidence, cooperate with appropriate authorities and take other reasonable steps to protect the Services and affected information. FastAccounts is not required to disclose information where doing so would compromise security, other customers, legal privilege or lawful confidentiality obligations.
Depending on applicable law and the circumstances, individuals may have rights to access personal data, correct inaccurate information, request deletion, restrict or object to certain processing, withdraw consent, receive or transfer certain data, and complain to an applicable privacy or data-protection authority.
Where FastAccounts processes personal data on behalf of a Customer, individuals should normally direct privacy requests to that Customer. FastAccounts will not independently amend, disclose or delete Customer Data in response to an individual’s request except where authorised by the Customer, required by applicable law or otherwise legally appropriate.
FastAccounts may assist the Customer in responding to privacy requests where required by applicable law or applicable contractual arrangements.
FastAccounts may request information reasonably necessary to verify the identity or authority of a person making a privacy request. Where a request is made through a representative, FastAccounts may require reasonable evidence that the representative is authorised to act.
Privacy rights are not absolute and may be subject to legal exceptions, retention requirements and other limitations under applicable law. Where legally permitted, FastAccounts may charge a reasonable fee or decline to act on requests that are manifestly unfounded, excessive or repetitive.
FastAccounts may use cookies and similar technologies for authentication, security, maintaining sessions, remembering preferences, providing website or application functionality, measuring performance and understanding how websites and Services are used.
We may use third-party analytics and technology providers from time to time. Analytics and related technologies may process technical information and identifiers such as IP addresses, cookie identifiers or device information.
Non-essential cookies and similar technologies will be used subject to applicable consent and privacy requirements. Users may manage cookies through their browser settings and, where available or legally required, through FastAccounts cookie-preference or consent controls. Disabling essential cookies may prevent parts of the websites or Services from functioning correctly.
Depending on the Customer’s use of the Services, Customer Data may contain information afforded additional protection under applicable law. Where a Customer chooses or is legally required to process sensitive personal data through functionality that supports such processing, the Customer is responsible for ensuring that the processing is lawful and appropriate.
FastAccounts does not require Customers to submit unnecessary sensitive personal data and Customers should avoid doing so unless it is reasonably necessary for the relevant Service and they are authorised to process it.
The Services are intended for businesses, organisations and authorised business users and are not directed at children for their independent personal use. Customer business records may nevertheless contain information relating to children, such as dependent information, where the Customer has a lawful reason and authority to process it.
FastAccounts may use automation to provide functionality such as calculations, categorisation, matching, reconciliation, alerts, suggestions, workflow automation, anomaly detection and other automated features.
FastAccounts may introduce artificial-intelligence, machine-learning or other automated functionality from time to time. Where such technologies process Customer Personal Data, FastAccounts will process that information for providing, securing, supporting or improving the relevant Services in accordance with this Privacy Policy, applicable contractual terms and applicable law.
This Privacy Policy does not grant FastAccounts a blanket right to use identifiable Customer Data to train general-purpose artificial-intelligence models.
FastAccounts may use third-party technology or AI providers under the service-provider and subprocessor framework described in this Privacy Policy, with access limited as reasonably necessary for the relevant functionality.
FastAccounts does not rely solely on automated processing to make legally significant decisions about individuals on its own behalf, except where permitted by applicable law and subject to any safeguards required by that law.
Customers remain responsible for decisions they make using FastAccounts outputs, customer-configured automation or other functionality, and for ensuring their own use complies with applicable law.
FastAccounts may update this Privacy Policy from time to time to reflect changes in the Services, processing activities, technologies, business operations, law or regulation.
Where a change is material, FastAccounts will provide reasonable notice where appropriate, which may include email, account or in-app notification, or a prominent website notice. Minor corrections, clarifications or non-material changes may take effect when published.
Additional country, regional, product-specific privacy notices or terms may apply where required by applicable law or appropriate for a particular Service. Where translations are provided, the controlling language will be determined by the applicable documentation and mandatory law.
The current version of this Privacy Policy will display its applicable Last Updated date.
If you have questions about this Privacy Policy, our processing of personal data, or wish to exercise an applicable privacy right, you may contact us at:
Where your request concerns personal data held by a FastAccounts Customer through the Services, you should normally contact that Customer first, as explained in Section 12.
We encourage individuals to contact FastAccounts so that we have an opportunity to understand and address privacy concerns. This does not affect any right an individual may have under applicable law to lodge a complaint with an applicable privacy, data-protection or regulatory authority.
Last Updated: 28 September 2026
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